Check the basics first
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Is the sharing method actually turned on? Every sharing method in the Sharing tab has its own enable toggle (usually the first switch on that method’s screen). It’s easy to have configured the details but left the toggle off.
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Is there an internet connection? Every sharing method needs the booth PC to reach the internet — email, SMS, WhatsApp, Facebook and the cloud upload destinations (Dropbox, Google Drive, FTP) all send over the internet, not a local network.
If the venue’s Wi-Fi is unreliable, sharing will be too, even though photo capture and printing keep working fine, since those don’t need a connection.
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Are the credentials still valid? Email sent through your own account, Facebook, Dropbox and Google Drive all rely on a login or access token configured once and then reused.
If a password was changed, an app-specific password expired, or an account’s access was revoked, sharing for that method will stop until it’s reconnected.
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Check the Upload Queue. Photos waiting to send sit in the Upload Queue rather than disappearing if a send fails — see Understanding the Upload Queue to see what’s pending and whether anything is stuck.
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Is Premium active? WhatsApp, and SMS or email sent through Booth Junkie’s own service, need an active Premium. Check Premium services and Premium expiry on Admin Panel → Options → General, and look for “Premium has expired” against the item in the Upload Queue.
Every Lifetime Licence includes 12 months of Premium. The licence itself never expires — only the Premium features stop — and you can renew Premium at any time from Your Licences on your account Dashboard.
Method-specific checks
If the basics above are all fine, the fault is usually specific to one method:
| Method | See | Also check |
|---|---|---|
| Customising the email settings | Gmail in particular has tightened its security requirements over time; a plain password may no longer work. | |
| SMS / MMS | Customising the SMS settings and How do I send photos as MMS/SMS? | |
| Setting Up WhatsApp Sharing | ||
| Automatically posting to Facebook | Facebook access tokens expire periodically and need reconnecting from time to time even if nothing else has changed. | |
| Dropbox | Dropbox Upload | Check the connection hasn’t been disconnected at the Dropbox end. |
| Google Drive | Google Drive Upload | Check the connection hasn’t been disconnected at the Google end. |
| FTP | FTP Upload | Double-check the server address, path and login details haven’t changed at the hosting end, and use the Test FTP button to confirm. |
| Online gallery / microsite | How do I upload photos to the online gallery (microsite)? |
Still stuck
If one sharing method has genuinely stopped working after previously being fine, the most common cause by far is a changed password or expired token at the other end (your email provider, Facebook, Dropbox or Google account) rather than anything in Booth Junkie’s own settings.
Tip: Re-enter your credentials first
Start by re-entering your credentials for that method before looking anywhere else. The exception is WhatsApp, and SMS or email sent through Booth Junkie’s own service: if those stop, check that Premium is still active (step 5) first.